I was on the phone with Delta (my own personal nightmare), trying to figure out why they suddenly changed my flight. Of course I’m stuck speaking to someone with a really heavy accent in India (and no, your real name is totally not “Steve”), who keeps misunderstanding the letters in my confirmation number. As he reads it back to me for like the fifth time, I can barely contain my annoyance (and soon, laughter): He’s like, “‘E’ as in ‘elephant,’ ‘Z’ as in ‘zebra’ and ‘L’ as in ‘lemur,’ right?” Um, random much?! I speak English, not “zoo.”